Simply changing one three-letter word can often spell the difference between failure and success in changing people without giving offense or arousing resentment.
Many people begin their criticism with sincere praise followed by the word "but" and ending with a critical statement. This could easily overcome by changing the word "but" to "and".
Calling attention to one's mistakes indirectly works wonders with sensitive people who may resent bitterly any direct criticism.
Principle 2: Call attention to people's mistakes indirectly.
--
No comments:
Post a Comment